RETURN POLICY

General Information

• All clients must obtain a returns authorization number when returning materials. No credit shall be authorized without one.
• Any returns received after a year of shipment or invoicing can be subject to a restocking fee of 25% or can be refused.
• All returns shall be subject to inspection before a credit is authorized.

Return of Stocked Material

• All products returned must be in new, resalable condition and in the original manufacturer’s box or package.
• Any material that is cut (wire, flex conduit, etc) is not returnable.

Return of Defective Material

• The client must provide a reasonable explanation for the product’s defect.
• The credit is subject to the terms and conditions of the product’s manufacturer. If a manufacturer deems that the product is not defective or the client’s error, the credit can be refused.

Return of Special Ordered Material

• All returns of special ordered material not stocked can be refused or subject to a restocking fee as per the terms and conditions of the product’s manufacturer.